Data Protection Policy

Effective Date: 25/06/2025
Business Name: RAYN Safety. Security.
Business Address: Unit 1C Polefield Business Park, Dock Road, Limerick, V94 188A
Phone Number: 061 306 000
Email Address: info@rayn.ie
Website: https://www.rayn.ie

1. Purpose of This Policy

At RAYN Safety. Security., we are fully committed to ensuring the confidentiality, integrity, and availability of all personal data in our care. This Data Protection Policy outlines how we collect, store, manage, and protect personal data in compliance with the General Data Protection Regulation (EU GDPR) and the Data Protection Acts 1988–2018 (Ireland).

2. Scope

This policy applies to all personal data processed by RAYN, including:

Customer contact details
Site-specific system data
Service records
Maintenance logs
Alarm and security system documentation

3. Data Storage & Management Platform: Uptick

All customer data is securely stored and managed using Uptick, a specialist platform built for safety and compliance businesses.

Uptick’s data protection and security measures include:

ISO 27001-aligned data handling practices
End-to-end encryption of data in transit and at rest
Logical separation of client data
Regular penetration testing and vulnerability management
Role-based access controls

Full details of Uptick’s data security practices are available at:
https://www.uptickhq.com/us/policies/data-security-at-uptick

4. Internal Data Security Measures

RAYN has implemented strict internal data protection protocols, including:

Multi-Factor Authentication (MFA) on all employee email accounts and company software platforms
Regular employee training on data protection and cybersecurity
Access to sensitive data is granted on a strict need-to-know basis
Routine auditing and secure backup of all customer and operational data

5. Your Rights

Under GDPR, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing
Request data portability
Withdraw consent where applicable

To exercise your rights, please contact info@rayn.ie.

6. Data Retention

We retain personal data only for as long as necessary to fulfil our legal and contractual obligations, after which it is securely deleted or anonymised in accordance with our retention schedule.

7. Third-Party Sharing

We do not share your personal information with third parties except where required to fulfil contractual obligations (e.g., with monitoring providers), comply with legal requirements, or with your explicit consent.